Dear Loyal Customer,
We’re reaching out today with a simple message from our family to yours: We are a locally owned, family business. We’re here. And we’re still local.
You’ve probably noticed that things are changing quickly in the home service industry. Across the country, many long-time family-owned businesses like ours are being bought up by large private equity (PE) firms. The trucks might look the same. The names might stay. But behind the scenes, a lot changes—and not always for the better.
That’s why we felt it was important to write to you personally.
At Sureway Heating Cooling Plumbing being locally owned and family-operated isn’t just part of our story—it’s the foundation of how we serve you every day.
We live here. We raise our kids here. We participate in local charities, donate, and give back to our community. We train tomorrows technician and plumbers. We’re not answering to shareholders—we’re answering to the people who matter most: our customers, our community and a future we can all be proud of.
When you call us, you’re speaking to your neighbors—not a call center three states away. Our priority isn’t upselling you—it’s fixing your Plumbing, Cooling, and Heating Systems efficiently, affordably and honestly. We’ve built our business on trust, referrals and good old-fashioned hard work—not investor dollars.
PE-backed firms often have one mission: grow fast, increase profit and flip the business for the next round of returns. That might work in the boardroom, but it doesn’t work in your living room. The difference? We’re in this for the long haul. Because this isn’t just business to us—it’s personal.
We’ve proudly served the Mt. Lebanon and Pittsburgh South HIlls since 2014, and our team brings over 120 years of experience to every home we step into. That history—and your continued trust—are what guide us forward.
We’re proud of our roots, and we want you to know: We’re not going anywhere. We’re committed to providing the kind of care and service that only a true hometown company
can offer.
Thank you for supporting a locally owned family business. Your loyalty is what allows us to keep doing what we love.
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With gratitude,
John and Gretchen Wilcox
Sureway Heating Cooling Plumbing
John Wilcox Plumbing and Heating
412-257-1300
www.surewaycomfort.com
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