Sureway Heating Cooling Plumbing

341 Washington Ave
Bridgeville, PA 15017
412-257-1300

1. Introduction

Sureway Heating Cooling Plumbing ("we," "us," or "our") is committed to protecting the privacy and security of our customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it.

2. Information We Collect

Contact Information / Property Ownership Information: Name, address, phone number, and email address.
Service Information: Details about the services requested or provided, including any relevant specifications or descriptions. We maintain property ownership information, and special requests related to the work we perform authorizing repairs and or services.
Photos and documentation: We collect and maintain photos related to maintenance, repairs, installation methods, and equipment readings.
Payment Information: Billing information for processing payments for our products and services.
Related Information: equipment, installation requirements, and customer preferences.
Texting and Emailing: Email addresses and cell phone numbers when customers schedule work.

3. How We Use Your Information

To provide and manage our products and services, including filter and part sales, repairs, and skilled labor services.
To communicate with you about orders, appointments, and updates.
To improve our products and services based on customer feedback.
To provide a newsletter providing tips, receipts, and discounts.
To request your review of our services.

5. Security Measures

We implement a variety of security measures to maintain the safety of your personal information, including encryption and secure networks.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. For any requests, please contact us.

7. Changes to This Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with the updated date.

For more information or if you have questions regarding our privacy practices, please contact us at 412-257-1300 or visit us at 341 Washington Ave, Bridgeville, PA 15017.

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.